FAQs / frequently asked questions

we offer free shipping on all orders over 1.000.000idr within indonesia.

we offer free returns on all orders within indonesia. return freight from all other locations is the responsibility of the customer.

you can submit your return by logging into your account or by clicking request a return under the assistance menu.

we accept, visa, mastercard, paypal and many local bank

all orders are shipped out of bali, indonesia.

changes can only be made to your order before it has been dispatched. in situations where you may have entered the wrong address, shipping method, or there is a product discrepancy, please contact our customer care team as soon as possible at contactbachdim@gmail.com and we’ll do our best to help. before submitting your order, please carefully review all cart items, payment, and shipping details.

orders shipped outside of indonesia, excluding the us, are not inclusive of duties and taxes and will be shipped ddu (delivery duty unpaid). you are liable for all duties, customs, and sales taxes based on the country requirements where the order is being sent. upon arrival, a separate payment will be required to release your order. bachdim is not responsible for the payment of this duty. for more information on any customs and duties that may be incurred, please contact your local customs office..

in the case where your order may not be fulfilled you will be contacted immediately by our customer care team to arrange an alternative or a refund.

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bachdim has stores located in bali, indonesia. for store hours, street addresses, and more, contact us contactbachdim@gmail.com.

all orders are shipped by a registered service that must be signed for at the time of delivery, if you are not home to sign for your parcel at the time of delivery your parcel will be delivered to your local post office and a card will be left at your address for collection. if you do not collect your parcel from the post office within 7 business days your parcel will be returned to us. for more information please contact our customer care team at e: contactbachdim@gmail.com / p: +62 82337497573.

in the case where local shipping agent is unable to deliver a package due to an incorrect address, the customer’s refusal to pay duties, multiple failed attempts to reach the customer at point of delivery, or otherwise, bachdim is not liable for payment of return shipping costs levied by the courier (which includes any unpaid customs or taxes). in addition to this, bachdim is not responsible for any fees incurred upon re-shipping merchandise to the customer. in cases such as these, the customer is responsible for all shipping costs associated with returned packages due to failed delivery.

orders shipped within indonesia are shipped by JNE or same day services, orders shipped internationally are shipped by dhl express or similar.

for any delivery or shipment issues please contact customer care at contactbachdim@gmail.com right away to be resolved.

once your order has been dispatched you will receive a shipping confirmation email with your tracking number and a link to track your shipment. for international orders you will receive a dhl shipment email with your awb number and tracking details.

we do not offer refunds on sale items, you may return a sale item for a credit voucher.

once your return has been received please allow up to 5 business days for your return to be processed. once your return has been processed you will receive a confirmation by email.